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Player’s account has been blocked after attempting withdrawal.

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The player retained the option to reopen the complaint in the future if he chose to communicate again. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, leading to the closure of the complaint. After questioning this information in live chat, his account was subsequently blocked. The player later confirmed that the issue was resolved, and the complaint was officially closed. His casino account was empty, and his bank confirmed no transfer had been received.
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The player contacted the casino’s licensing authority to raise a complaint. The player contacted the casino for clarification but received no response. We recommended the player contact their payment provider and provided guidance on the process. After multiple unsuccessful attempts to withdraw the winnings via bank transfer, the player provided another bank account for the transfer. He had attempted to contact the casino multiple times, but the live chat was disabled.